Patient Information

Billerica Medical & Health Center participates in most insurance plans. Health insurance is among the most important policies an individual can have. Although there are many similarities among the larger insurance companies, each policy is unique. It is impossible to stay abreast of each patient’s policy limitations, exclusions, or changes. It is always a patient’s responsibility to know what their insurance policy covers.

If you do not have health insurance, please contact our office and we will gladly assist you.

Any time a patient is issued a new insurance card, it must be presented to the receptionist during his next visit. A new card often includes slight changes to identification or group and policy numbers. If Billerica Medical & Health Center does not record the new information, the wrong insurance company will be billed, causing denial of coverage. You will receive bills directly and be liable for full payment. Please be sure that you have your card with you at all times.

Be sure to call your insurance company directly to ask any questions you may have regarding your insurance policy coverage prior to your visit. The customer service number should be listed on your insurance card.

To avoid unnecessary bills, we request that our patients call their insurance company prior to an appointment and ask if annual or routine physical exams and blood work are covered. Some plans may ask for a code for the visit/procedure. Please provide the code V70.0.

If you find that your policy does not cover a visit, please call our office and ask to speak with the billing manager or the office manager.

Your insurance may require a co-payment that is at each visit. This is a part of your health insurance contract that Billerica Medical & Health Center is unable to alter, as are deductibles and outstanding balances.

Payment is expected at the time of service. Billerica Medical & Health Center accepts cash, checks, and credit cards. A payment plan can be arranged through the office manager if needed. A service charge of $10 will be added to your bill if a patient does not provide a necessary co-payment at the time of the visit. A service fee will be charged for checks that are returned due to insufficient funds.